Privacy policy
Last updated: November 5, 2025
Footwin (“we”, “our”, “us”) is an online footwear brand owned and operated by Bairathi Shoe Company Pvt. Ltd., a footwear manufacturer with over 40 years of experience in the Indian footwear industry. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website www.footwin.in (“Site”) or use our services. By using our Site, you agree to the terms of this Privacy Policy.
If you do not agree with this Privacy Policy, please do not access or use our Site or provide us with your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
1. Information We Collect
We may collect personal information from you directly or indirectly through various sources such as website registration, order placement, customer service, or marketing interactions. This may include:
- Your name, address, email address, and phone number
- Account login details (if applicable)
- Payment and billing information (processed securely via third-party payment gateways)
- Order details and purchase history
- Information about your browsing behavior on our website (via cookies and analytics tools)
- Feedback, product reviews, and communication with our customer service
- Technical information like IP address, browser type, device information, and referring URLs
We may also collect limited non-personal information through cookies, web beacons, or analytics tools to enhance website performance and user experience.
2. How We Use Your Information
We use your personal information for purposes related to our business operations, including:
- Processing and fulfilling your orders
- Managing product exchanges or warranty claims
- Improving our website, services, and product offerings
- Handling inquiries, complaints, or customer support requests
- Communicating with you about offers, promotions, or updates (unless you opt out)
- Preventing fraud, abuse, or illegal activity
- Complying with legal obligations and regulatory requirements
Your information may also be used for analytical and marketing purposes to better understand customer preferences and enhance our brand experience.
3. Marketing and Communication Preferences
We may contact you via email, SMS, WhatsApp, or phone to share updates about our latest collections, discounts, and offers.
If you do not wish to receive marketing messages, you may unsubscribe anytime by using the unsubscribe link provided in emails or contacting us at info@footwin.in.
4. Children’s Privacy
We take special care to protect children’s privacy. The Site is not intended for use by individuals under the age of 13.
We do not knowingly collect personal information from children under 13. Parents or guardians must supervise any online activity by minors.
5. Sharing and Disclosure of Information
We value your privacy. Footwin does not sell, rent, or trade your personal information with third parties.
We may share your data only in the following cases:
- With trusted service providers (such as delivery partners, payment gateways, or marketing platforms) for fulfilling your order or improving customer experience.
- When required by law, court order, or government authorities.
- To protect the rights, property, or safety of Footwin, our users, or others.
All third parties working with us are bound by confidentiality and data protection obligations.
6. Data Security
We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or loss.
Data is stored on secure servers, and sensitive information (such as payment data) is encrypted or handled by certified payment gateways.
While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. Therefore, we cannot guarantee absolute security.
7. Cookies and Analytics
Our website uses cookies and analytics tools (like Google Analytics) to collect information about user interactions. These help us understand website traffic, improve navigation, and customize user experience.
You can control or delete cookies through your browser settings.
We may use data from Google’s Interest-based advertising or third-party audience data (age, gender,interests) to better understand our audience and tailor our marketing efforts.
8. International Transfers
Currently, Footwin does not transfer or store user information outside India.
9. Return and Exchange Policy
Our website does not process returns or exchanges directly. Footwin products listed on our website are fulfilled through trusted e-commerce platforms such as Amazon, Flipkart, and Myntra.
When you make a purchase through any of these platforms, the return and exchange policy of that respective platform will apply. Please refer to the official return and exchange policy available on the platform from which you made your purchase.
10. Retention of Information
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, or resolve disputes.
11. Updates to this Privacy Policy
We may update this Privacy Policy from time to time. The “Last Updated” date will be revised accordingly.
If we make any significant changes in how we use your data, we will notify you by email or a notice on our website. Continued use of the website after such updates means you agree to the revised terms.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
Footwin (A brand of Bairathi Shoe Company Pvt. Ltd.)
E-324, Road No. 16, VKIA, Jaipur, Rajasthan, India – 302013
Email: info@footwin.in
Phone: +91 9119338570
Website: www.footwin.in